Support
Varta is in closed beta and support is a small team, not a call centre. That means slower than a big vendor on volume, and a lot faster on anything that's actually broken.
Email us
common@shivankit.com
Fastest route for anything account-specific. We answer within one working day.
Delete your account
Self-serve form
No sign-in needed. Works even after you've uninstalled the app.
Common problems
The app says it can't reach the server+
Check the orchestrator URL under “Server settings” on the sign-in screen. If you were given a custom address during onboarding, it has to be typed exactly — the app refuses anything that could redirect your session token somewhere else, so a near-miss fails closed rather than connecting to the wrong host.
Agent calls don't ring on the lock screen+
Android needs the app registered as a calling account. Open Settings → Apps → Default apps → Calling accounts and enable Varta. Some manufacturers — Xiaomi, Oppo, Vivo — also require Varta to be exempt from battery optimisation before the OS will wake it for an incoming call.
Notifications don't arrive+
Grant the notification permission when prompted, then check that battery optimisation isn't restricting the app. Approvals are delivered by push; if push is blocked they wait silently until you next open the app, which looks exactly like nothing happening.
The on-device model is slow+
Expected on most hardware. It's a 4-billion-parameter model running on a phone CPU — figure ten-ish tokens a second on a recent flagship and less on anything older. It exists for when you have no connectivity, not to replace the platform pipeline. The app shows the live tokens-per-second so you can judge it on your own device.
My caller said the AI disclosure was confusing+
Tell us what they heard. The disclosure at pickup is mandatory and isn't removable, but the wording and the language it's spoken in are both adjustable per agent, and we'd rather tune it than have your callers puzzled.
How do I get off the beta waitlist / stop the emails?+
Reply to any email we've sent you and say so, or use the deletion form — it removes your waitlist row along with everything else.
Reporting a security issue
Email common@shivankit.comwith “security” in the subject. Tell us what you found and how to reproduce it. We'll acknowledge within two working days, and we won't pursue anyone who reports a genuine issue in good faith and gives us a reasonable window to fix it before going public.
Looking for the legal documents? Privacy Policy, Terms of Service, data safety.